We Now Live in A New Era

 
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100 years ago personal, customised service at a local level was king. The rise of national and now global brands have created vast complexity and the personal customer relationship is getting lost.

A new era is dawning...the next stage of the technological revolution is upon us and this time it’s personal.

 

Back to the Future of Personalisation

Tomorrow’s winners are going back to the future, creating personal service levels tomorrow more like the ones our grandparents experienced in the past, providing better service at a lower cost.

Tomorrow's losers will still be using faceless customer call centres with long waiting times and a lack of usable customer insight. Creating unhappy customers who churn quicker and broadcast their anger on social media.   

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SmartChat is an enterprise-grade chatbot solution that solves customer problems smarter, faster and at scale. Hosted on-premises or private cloud.

 
 
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Builder deeper customer relationships over chat

Create effective, AI and decision-tree conversational customer journeys.

3x More conversions

 
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Message the right customers when it matters

Send segmented notifications that are targeted, timely and relevant.

50% Sales increase from notifications

 
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Integrate business critical systems for a better CX

Incorporate services and data from existing platforms: CRMs, Live Chat and APIs.

88% Customer satisfaction

 

Clients and Partners

 
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Case Studies

 

Acquiring New Customers

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Creating Inspiration

Problem Shoppers at a leading supermarket are stuck for inspiration on how to make dine-in experiences special.

Solution A mood based bot to help choose recipes, ingredients and wine to be added in one tap to checkout baskets.

Benefit Happier customers, increased trial and higher checkout basket value.

 

 

Enabling Transactions

Problem Most drivers don't remember to replace their tyres as the seasons change.

Solution A bot which notifies and guides you through a simple, quick process to get new tyres put on your car.

Benefit Safer and happier customers with higher rates of sale.

 

 

Awards

 
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Contact Us

If you want to find out how SmartChat can help your brand increase sales, improve your customer service and reduce your customer support costs then get in touch.