We Now Live in A New Era
100 years ago personal, customised service at a local level was king. The rise of national and now global brands have created vast complexity and the personal customer relationship is getting lost.
A new era is dawning...the next stage of the technological revolution is upon us and this time it’s personal.
Back to the Future of Personalisation
Tomorrow’s winners are going back to the future, creating personal service levels tomorrow more like the ones our grandparents experienced in the past, providing better service at a lower cost.
Tomorrow's losers will still be using faceless customer call centres with long waiting times and a lack of usable customer insight. Creating unhappy customers who churn quicker and broadcast their anger on social media.
SmartChat creates solutions to solve customer problems smarter and faster without the need of finding and downloading relevant apps.
Build deeper customer relationships through conversation
AI and decision-tree driven customer journeys. Optimised to create elegant chat messaging interfaces.
Message the right customers when it matters
Segmented notifications that are targeted, timely and contextualised.
Understand your customers better
Dashboards providing analytics down to single customer view and up to trending topics.
Fully integrate with business critical systems
Incorporate services and data from existing platforms - from CRMs through to Live Chat and beyond.
With 3 billion people on messaging platforms today, your customers are already waiting to start a conversation. SmartChat can design, build and maintain your chatbot to delight customers, drive sales and save on operating costs.
The following case studies have been developed in partnership with leading brands but some of the details have been altered to respect confidentiality.
Problem Supermarket shoppers stuck for inspiration on how to make dine-in experiences special.
Solution A mood based bot to help choose recipes, ingredients and wine to be added in one tap to checkout baskets.
Benefit Happier customers, increased trial and higher checkout basket value.
Problem Most drivers don't remember to replace their tyres as the seasons change.
Solution A bot which notifies and guides you through a simple, quick process to get new tyres put on your car.
Benefit Safer and happier customers with higher rates of sale.
Problem Telco customers taking to their social media channels to expose poor customer service publicly.
Solution A bot which offers smarter and faster advice for customer problems, reducing pressure on help centre staff.
Benefit Happy, engaged customers churning less and acting as ambassadors for the brand.
If you want to find out how SmartChat can help your brand increase sales, improve your customer service and reduce your customer support costs then get in touch.